Contact
We’re a small Australian family business, and a real person reads every message. Here’s the quickest way to reach us.
Email us
The best way to get in touch is by email. It reaches the whole team and gives us everything we need to help you properly.
Email: Dadslockerhelp@gmail.com
To help us sort things out on the first reply, please include your order number, the email address used at checkout, and a short description of what you need.
Need to speak to someone?
For urgent enquiries, phone support is available on request. Send us an email with “Urgent — call back requested” in the subject line and a brief note about the issue, and we’ll arrange a phone call with you during our support hours. Keeping phone support request-based lets us give every customer our full attention rather than leaving people on hold.
Support hours
Our support lines are open 9:00am – 4:00pm (AEST), Monday to Friday.
We’re closed on national public holidays and reopen on the next business day. Emails sent outside these hours are answered in order as soon as we’re back.
Response times
We aim to reply to every email within one business day. During busy periods — sale events and the lead-up to Father’s Day — it can take a little longer, but we always get back to you.
Prefer a form?
You can also use the form below. It lands in the same inbox and is answered the same way.