Returns & Refunds

At Dads Locker we want you to be genuinely happy with what you receive. If something arrives damaged, faulty, or not as described, we’ll make it right — quickly and without the run-around.

What we cover

You choose a full refund, an exact replacement, or store credit for any item that:

arrives damaged or defective;
is faulty, or stops working through no fault of your own; or
does not match the product description on our website.

Damaged or defective items (our fault)

Cover: 100%. Your choice of a full refund, an exact replacement, or store credit.
Timeframe: reported within 10 days of your delivery being made.
Return shipping: paid entirely by Dads Locker.
Proof required: clear photographs of the damage and the packaging. A prepaid return label is issued once we’ve received these.

How to initiate a return or refund

Email Dadslockerhelp@gmail.com with:

your order number;
the reason for the return; and
your desired resolution — refund, replacement, or store credit.

For damaged or faulty items, attach your photographs to the same email. We’ll reply within one business day with the next steps.

Refund timing

Once your return has been approved and resolved, your refund is processed back to your original payment method. Depending on your bank or card provider, it is generally credited to your account within 3 to 15 days.

Change of mind

We do not refund or accept returns for change of mind. This includes selecting the wrong option or variant, or making an incorrect purchase. We only offer refunds, replacements, or store credit for items that arrive damaged, are faulty, or do not match the product description. Please check the product details and your cart carefully before checking out, and email us first if you’re unsure about anything — we’re happy to help.

Your consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law. Where a product has a major failure you are entitled to a remedy as set out in that law, and this policy applies in addition to those rights.