Delivery

We offer free standard shipping on every order over our free shipping threshold, which is shown in your cart and at checkout. Orders below the threshold are charged a flat, clearly displayed shipping rate — you’ll always see the exact cost before you pay.

From time to time we also run free shipping promotions, such as free shipping for new customers during our Father’s Day season. Any offer that’s currently running will be shown on site.

Whilst we aim to have most of our products ship from our Australian suppliers, high demand means we also source part of our range from our overseas supply partners. Once an order is dispatched from an Australian supplier, that typically means around three days in transit.

Where a product comes from an overseas partner, we move it on expedited freight to get it to you as fast as possible.

Taking both paths into account, our average delivery time is around seven days. Most orders arrive sooner; a small number take a little longer during peak periods, and your tracking will inform you if this is the case.

You’ll receive a confirmation email as soon as you order, and a second email with tracking as soon as it ships. If your tracking hasn’t moved for several days, or your estimated delivery window has passed, email Dadslockerhelp@gmail.com and we’ll follow it up with the carrier for you.

Every order is covered. If your item doesn’t arrive, or arrives damaged, you’re entitled to a genuine resolution — a full refund, a replacement, or store credit, whichever you prefer.

For damaged items, send us clear photos of the product and its packaging within 10 days of delivery and we’ll take care of it at no cost to you. The full process is set out in our Returns & Refunds Policy.

We’d genuinely rather fix a problem well than lose your trust over it.

We currently ship to addresses within Australia, including PO boxes and parcel lockers. We’re not able to ship internationally at this stage.

Please double-check your shipping address at checkout. If you spot a mistake, email us straight away — we can usually correct it before dispatch. If a parcel is returned to us because of an incorrect address or a missed delivery, we’ll contact you to arrange re-delivery; a re-shipping charge may apply.