We want your order to arrive quickly, in good condition, and with no surprises. Here’s how our shipping works.
Free shipping
We offer free standard shipping on every order over our free shipping threshold, which is shown in your cart and at checkout. Orders below the threshold are charged a flat, clearly displayed shipping rate — you’ll always see the exact cost before you pay.
From time to time we also run free shipping promotions, such as free shipping for new customers during our Father’s Day season. Any offer that’s currently running will be shown on site.
Shipping times
We aim to dispatch every order from our Australian suppliers, and when demand runs high we also draw on our trusted overseas supply partners.
Tracked shipping takes 3–6 business days on most orders, up to 10 during peak demand periods. You’ll get tracking by email the moment your order ships, and it will keep you posted if anything runs to the longer end.
Order tracking
You’ll receive a confirmation email as soon as you order, and a second email with tracking as soon as it ships. If your tracking hasn’t moved for several days, or your estimated delivery window has passed, email Dadslockerhelp@gmail.com and we’ll follow it up with the carrier for you.
Shipping protection — damaged or lost parcels
Every order is covered. If your item doesn’t arrive, or arrives damaged, you’re entitled to a genuine resolution — a full refund, a replacement, or store credit, whichever you prefer.
For damaged items, send us clear photos of the product and its packaging within 10 days of delivery and we’ll take care of it at no cost to you. The full process is set out in our Returns & Refunds Policy.
We’d genuinely rather fix a problem well than lose your trust over it.
Where we ship
We currently ship to street addresses within Australia. We need a full street address to deliver — we’re not able to accept PO boxes at this stage. We also don’t ship internationally for now.
Incorrect address & failed delivery
Please double-check your shipping address at checkout. If you spot a mistake, email us straight away — we can usually correct it before dispatch. If a parcel is returned to us because of an incorrect address or a missed delivery, we’ll contact you to arrange re-delivery; a re-shipping charge may apply.