Answers to the questions we’re asked most. If you can’t find what you need, email Dadslockerhelp@gmail.com and we’ll help.
Orders
How do I place an order?
Add the items you want to your cart, then select Checkout. Enter your shipping and payment details and confirm. You’ll get an order confirmation email straight away — if it doesn’t arrive within a few minutes, check your spam folder, then contact us.
Can I change or cancel my order?
If your order hasn’t shipped yet, email us as soon as possible with your order number and we’ll do our best to update or cancel it. Once an order is with the courier we can’t change it, but you’re still covered by our Returns & Refunds Policy.
I entered the wrong shipping address
Email us immediately with your order number and the correct address. We can usually fix it before dispatch. If the parcel has already shipped, we’ll help you work with the courier to redirect it where possible.
Do I need an account to order?
No. You can check out as a guest. An account just makes it faster next time and lets you view your order history.
Payment
What payment methods do you accept?
All major credit and debit cards, plus the express wallet options shown at checkout (such as Shop Pay, Apple Pay and Google Pay). Prices are in Australian dollars (AUD) and include GST where applicable.
Is checkout secure?
Yes. Payments are processed through Shopify’s PCI-compliant checkout over an encrypted connection. We never see or store your full card details.
My discount code isn’t working
Check that the code is entered exactly, that it hasn’t expired, and that your cart meets any minimum spend. Only one code can be used per order. If it still won’t apply, email us before completing your purchase.
Shipping & delivery
How long will my order take?
Average delivery is around seven days, with most orders arriving sooner. Full detail is on our Delivery page.
How do I track my order?
When your order ships you’ll receive an email with tracking details. If tracking hasn’t updated for several days, or your estimated delivery window has passed, contact us and we’ll chase it up with the carrier.
Do you ship outside Australia?
Not at this stage — we currently ship within Australia only.
Returns & refunds
What can I return?
We offer a refund, replacement or store credit for any item that arrives damaged, is faulty, or doesn’t match its description. We don’t accept change-of-mind returns. See our Returns & Refunds Policy for the full details.
How do I start a return?
Email Dadslockerhelp@gmail.com with your order number, the reason for the return, and whether you’d like a refund, replacement or store credit. For damaged or faulty items, attach clear photos of the item and the packaging.
When will I get my refund?
Once your return is approved and resolved, refunds are processed back to your original payment method within 3–15 days, depending on your bank.
Still need a hand?
Email Dadslockerhelp@gmail.com. Support hours are 9:00am–4:00pm (AEST), Monday to Friday, closed public holidays. See Contact Us for more.